Privacy Policy

As Tikto Teknoloji Hizmetleri A.Ş. (“Tikto” or “Company”), we regard the privacy and security of our users’ personal data as one of our primary responsibilities. This Privacy Policy has been prepared to inform you about the purposes for which personal data collected through our website www.tikto.com.tr and the digital services we provide are processed, how they are stored, and the rights of users regarding such data.

By carefully reading this policy, you acknowledge that you accept its terms as long as you continue to use our services.

1. Data Collected and Methods of Collection

While providing its services, Tikto may collect the following categories of data from its users:

• Identity Information: Name, surname
• Contact Information: E-mail address, phone number
• Service Usage Data: Order details, service history, interaction records
• Device and Session Information: IP address, browser type, connection duration
• Request and Complaint Information: Support messages, feedback forms
• Cookie Data: Cookie information used for session and behavior tracking

This data is collected directly and indirectly through user forms, order processes, support systems, analytics tools, and cookie technologies.

2. Purposes of Data Processing

Your personal data is processed within the scope of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) for the following purposes:

• Provision of services and management of user accounts
• Execution of payment and invoicing processes
• Carrying out technical support and customer service processes
• Providing marketing, campaign, and promotional communications (with explicit consent)
• Improving service quality and optimizing user experience
• Fulfilling legal obligations and responding to official requests
• Protection against security threats and ensuring system integrity

3. Cookies

Our website uses cookies to enhance user experience and deliver our services more efficiently. Detailed information about cookie usage can be found on our “[Cookie Policy]” page. Users may block cookies through their browser settings; however, some features may not function properly if cookies are disabled.

4. Data Retention Period

Personal data is retained for as long as necessary to fulfill the purposes stated above. Once the retention period expires, the data is anonymized, deleted, or destroyed in accordance with our periodic data disposal policy.

5. Data Sharing

Tikto may share your personal data with third parties only under the following circumstances:

• Technology partners providing infrastructure and hosting services
• Payment system providers
• Authorized public institutions and organizations
• Legal advisors and financial consultants
• Overseas service providers where explicit consent has been obtained

Data sharing is carried out in compliance with the KVKK and relevant legislation, with necessary security measures in place.

6. User Rights

Under Article 11 of the KVKK, as a data subject, you have the following rights:

• To learn whether your personal data is being processed
• To request information regarding such processing
• To learn the purpose of processing and whether it is used in accordance with that purpose
• To know the third parties to whom your data has been transferred
• To request correction if your data is incomplete or inaccurate
• To request the deletion or destruction of your data
• To request that correction or deletion be notified to third parties
• To object to results arising from automated data analysis
• To demand compensation for damages caused by unlawful processing

7. Application Method

You may submit your requests regarding the rights listed above through the following methods:

• By e-mail: info@tikto.com.tr
• By written application: Celal Bayar University Campus, Technopark, No: 22
• Via web form: Through the communication channels on www.tikto.com.tr

You can send your requests to Tikto. Your applications will be processed free of charge within 30 days from the date of receipt.

8. Security Measures

Tikto implements the following technical and administrative measures to ensure the security of your personal data:

• SSL certificate and encrypted data transfer
• Server firewalls
• Access control mechanisms
• Periodic security tests and backup systems

9. Policy Updates

This Privacy Policy may be updated when necessary. Updated versions are published on www.tikto.com.tr and become effective upon publication. Users may also be informed about significant changes.

Contact for Questions:
📧 info@tikto.com.tr
📞 +90 232 478 32 57
🌐 www.tikto.com.tr